We’re delighted to have you as our guest! To make your stay comfortable, please review the following information:

1. Contact Information:

• Phone & WhatsApp: +34 602 580 850
• Email: info@villalivia.es

2. Check-In and Check-Out:

• Check-In Time: From 4:00 PM
• Check-Out Time: By 11:00 AM
• Early check-in or late check-out may be possible upon request and approval by the staff.
• Spanish law mandates guest personal info and travel document presentation upon arrival. Entry may be denied if they fail to do so.

3. Property Use:

• Events: Parties or events are not allowed on the property.
• Quiet Hours: Please observe quiet hours from 10 PM to 10 AM.
• Smoking: Smoking is strictly prohibited indoors.
• Pets: Pets are not allowed, except for service dogs.
• Neighbors: Kindly respect our neighbors’ peace and privacy.
• Common Areas: Maintain cleanliness and keep noise levels low in common areas.

• Pool: Enjoy the pool from 10 AM to 10 PM. Please refrain from using glassware.
• Kids: For the safety of our young guests, children must be supervised at all times when near the pool.
• Conservation: Help us conserve energy and water during your stay.
• Trash: Dispose of waste in designated community landfills.
• Toilet Use: To prevent blockages, flush only toilet paper.

4. Safety and First Aid:

• Fire extinguishers: Located in kitchen. Use them with caution in case of fire.
• First-aid kit: Find a first-aid kit in bathroom. It includes basic supplies for minor injuries. In case of emergencies, call local emergency services.

5. Services:

• Housekeeping: The cleaning fee covers the final housekeeping service. If you require additional or daily professional cleaning, it can be arranged for an extra fee, which should be paid directly at the property. To help us coordinate with our professional cleaning service, we kindly ask guests to provide at least one day’s advance notice.

6. Emergency Contacts:

• Medical Emergencies: Dial 112
• Police: Call 091 or 112
• Fire Department: Contact 080 or 112

7. Complains, Feedback and Assistance:

• Your feedback matters to us. If you have questions or concerns, please reach out to our staff for swift assistance.
• If any issues arise during your stay, please promptly inform the owner or manager, and we will work diligently to resolve them.

Thank you for choosing Villa Livia. Enjoy your stay!